Customer Service Admin

Description

• Manage large amounts of incoming calls and message
• Resolve customer complaints via phone, email, mail or social media
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Recommend products or services based on customer needs
• Generate sales leads
• Build sustainable relationships of trust through open and interactive communication
• Keep records of customer interactions, process customer accounts and file documents

Requirements

• Proven customer support experience
• Good computer skills

Job Type: Full-time